Below are answers to the questions our customers ask most often. If you can’t find what you need, our support team is happy to help.

Where do you ship?

We currently ship exclusively to addresses within the United States. We do not offer international shipping at this time.

How long does delivery take?

Orders are usually processed within 1–2 business days.

The estimated delivery time is typically 3–5 business days.

Estimated total delivery time: 6–8 business days.

Delivery times may occasionally vary due to courier delays, holidays, or other external factors.

Do you offer free shipping?

Yes. We currently offer free standard shipping on all US orders.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Tracking updates may take up to 24–48 hours to become active.

What payment methods do you accept?

We currently accept:

  • Cash on Delivery (COD)

Can I return my order?

Yes. We offer a 30-day return policy for eligible items.

Returned products must be unused and returned in their original condition.

Please review our Return & Refund Policy for full details.

What should I do if my order arrives damaged?

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A brief explanation of the issue

Our support team will review the issue and help provide an appropriate solution.

Can I cancel or modify my order?

Orders may be cancelled or modified before dispatch.

If your order has already been processed or shipped, changes may no longer be possible. Please contact us immediately if you need assistance.

How can I contact customer support?

Email: support@tissueaura.shop
Phone: +1 7272891121
Address: 1114 Central Ave, St. Petersburg, FL 33705,United States

Support Hours: Monday – Friday, 09:00 AM – 5:00 PM  Eastern Time (ET)

What happens if my parcel is delayed?

Occasional delays may occur due to courier services or external factors.

If your order has not arrived within the expected timeframe, please contact our support team, and we will investigate the issue.

How do I request a return or refund?

To request a return or refund, please contact our customer support team before sending any item back.

We will provide return instructions and further guidance where applicable.

How can I get my refund?

Once your return or refund request has been reviewed and approved, we will process your refund according to our Return & Refund Policy.

Since we currently offer Cash on Delivery, refunds for eligible orders will be handled through an alternative payment method.

How can I get my refund if I paid by Cash on Delivery?

If you paid for your order in cash upon delivery and your refund request is approved, we will contact you via email and ask you to provide your bank account details.

Once we receive and verify the required information, we will process the approved refund amount to the bank account you provide.

Please make sure the bank details you provide are accurate to avoid any delays in receiving your refund.



Contact us

Email: support@tissueaura.shop

Phone: +1 7272891121

Address: 1114 Central Ave, St. Petersburg, FL 33705, United States

Support Hours: Monday – Friday, 09:00 AM – 5:00 PM  Eastern Time (ET)