FAQ's
Q: Where is my order? A: You can easily track your package by visiting our Track Your Order page. Simply enter your tracking number to see real-time updates. Once your order ships, you will also receive an email confirmation with your tracking link.
Q: What is your shipping policy? A: We offer free standard shipping on all orders within the United States. Orders are typically processed within 1-2 business days, and delivery takes 3-5 business days.
Q: How can I return an item? A: We accept returns within 30 days of delivery. Items must be in their original, unused condition with all tags attached. Please email us at Info@deezystore.com to initiate the return process and receive your Return Merchandise Authorization (RMA) number.
Q: What payment methods do you accept? A: We currently accept Visa and Mastercard. All transactions are processed securely via Shopify Payments.
Q: How can I change or cancel my order? A: If you need to make changes or cancel your order, please contact us within 24 hours of placing it. Once an order has been dispatched, we are unable to change the delivery address or cancel the shipment.
Q: What should I do if my item arrives damaged? A: We are sorry to hear that! Please contact our support team at Info@deezystore.com immediately with your order number and photos of the damage, and we will assist you with a replacement or refund as per our return policy.
Q: Are there any restocking fees for returns? A: Yes, a 25% restocking fee applies to approved non-defective returns. This fee is waived for items returned due to a product defect or an error on our part.
Q: How can I contact customer support? A: We are here to help! You can reach out to us via email or phone during our business hours. We aim to respond to all inquiries within 24 hours.
- Email: Info@deezystore.com
- Phone: +1 (646) 351-7699
- Support Hours: 9:00 AM – 5:00 PM (GMT-8), Monday to Sunday